ecMON 10+

ecMON (Epygi Cloud Monitoring Service) is a cloud-based monitoring and management service for Epygi QX appliances and the ecQX Cloud PBX, available via yearly subscription. It empowers resellers to proactively manage deployed systems, resolve issues faster, and deliver a higher level of service to their customers.

As a centralized and efficient monitoring tool within the Epygi Cloud QX (ecQX) ecosystem, ecMON provides unified visibility across Epygi QX IP PBXs and Gateways—whether deployed on-premise or in the cloud. The service continuously monitors more than one hundred system events and reports them to administrators, helping identify, troubleshoot, and resolve issues before they impact end users.

Enhancing ecMON’s value, Epygi has introduced an AI Assistant (AIA) powered by OpenAI. Trained on Epygi’s own documentation, AIA delivers fast, accurate answers, troubleshooting guidance, and step-by-step instructions through a natural, conversational interface. Available to all customers with an active ecMON subscription (currently in beta), the AI Assistant improves self-service, reduces support response times, and lowers overall support effort for both resellers and end users.

Once configured, all online QX PBXs and Gateways are displayed in a centralized directory with key configuration settings and performance metrics. Accessible through any web browser, ecMON provides real-time notifications on service status and system health, while also allowing easy tracking of IP phone usage, including device models and quantities-ensuring full visibility and control across deployments.

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